A web component consumer error was received for the task Manage Collectors. Report the error details to the following owning product Advanced Collections.

An error was received for the task Manage Collectors. This task is identified with the code IEX_MANAGE_COLLECTORS that invokes program /WEB-INF/oracle/apps/financials/collections/collector/ui/flow/ManageCollector.xml#ManageCollector of module code Receivables. Review the consumer and producer logs for more details on this error.

oracle.bpel.services.workflow.client.WorkflowServiceClientException: oracle.bpel.services.workflow.client.WorkflowServiceClientException: javax.xml.ws.WebServiceException: oracle.fabric.common.PolicyEnforcementException: PolicySet Invalid: WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "&(policysets:global/%)(@appliesTo~="WS-Client()")" is queued for later retrieval.
at oracle.bpel.services.workflow.query.client.AbstractDOMTaskQueryServiceClient.authenticate(AbstractDOMTaskQueryServiceClient.java:192)
at oracle.bpel.services.workflow.query.client.AbstractDOMTaskQueryServiceClient.authenticate(AbstractDOMTaskQueryServiceClient.java:205)
at oracle.bpel.services.workflow.fws.client.TaskQueryAccessor$AuthenticationHandler.call(TaskQueryAccessor.java:1508)
at oracle.bpel.services.workflow.fws.client.TaskQueryAccessor$AuthenticationHandler.call(TaskQueryAccessor.java:1433)
at oracle.bpel.services.common.concurrent.CallableTask.call(CallableTask.java:63)
at oracle.bpel.services.common.concurrent.Submission$2.run(Submission.java:470)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.bpel.services.common.concurrent.Submission.runAsPrivileged(Submission.java:490)
at oracle.bpel.services.common.concurrent.Submission.run(Submission.java:402)
at oracle.bpel.services.common.concurrent.Submission$SubmissionFutureTask.run(Submission.java:875)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:440)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
at java.util.concurrent.FutureTask.run(FutureTask.java:139)
at oracle.bpel.services.common.concurrent.ModifiedThreadPoolExecutor$Worker.runTask(ModifiedThreadPoolExecutor.java:666)
at oracle.bpel.services.common.concurrent.ModifiedThreadPoolExecutor$Worker.run(ModifiedThreadPoolExecutor.java:692)
at java.lang.Thread.run(Thread.java:680)
Caused By: oracle.bpel.services.workflow.client.WorkflowServiceClientException: javax.xml.ws.WebServiceException: oracle.fabric.common.PolicyEnforcementException: PolicySet Invalid: WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "&(policysets:global/%)(@appliesTo~="WS-Client()")" is queued for later retrieval.

Solution 1: [oracle@fusionappln bin]$ ./opmnctl status

Processes in Instance: BIInstance
---------------------------------+--------------------+---------+---------
ias-component | process-type | pid | status
---------------------------------+--------------------+---------+---------
coreapplication_obips1 | OracleBIPresentat~ | 11839 | Init
essbaseserver1 | Essbase | 7176 | Alive
coreapplication_obiccs1 | OracleBIClusterCo~ | 7173 | Alive
coreapplication_obisch1 | OracleBIScheduler~ | 5463 | Alive
coreapplication_obijh1 | OracleBIJavaHostC~ | 7174 | Alive
coreapplication_obis1 | OracleBIServerCom~ | 6162 | Alive


[oracle@fusionappln states]$ /u01/FusionappBase/instance/BIInstance/bin/opmnctl stopproc ias-component=coreapplication_obips1
opmnctl stopproc: stopping opmn managed processes...
[oracle@fusionappln states]$
[oracle@fusionappln states]$ /u01/FusionappBase/instance/BIInstance/bin/opmnctl status

Processes in Instance: BIInstance
---------------------------------+--------------------+---------+---------
ias-component | process-type | pid | status
---------------------------------+--------------------+---------+---------
coreapplication_obips1 | OracleBIPresentat~ | N/A | Down
essbaseserver1 | Essbase | 7176 | Alive
coreapplication_obiccs1 | OracleBIClusterCo~ | 7173 | Alive
coreapplication_obisch1 | OracleBIScheduler~ | 5463 | Alive
coreapplication_obijh1 | OracleBIJavaHostC~ | 7174 | Alive
coreapplication_obis1 | OracleBIServerCom~ | 6162 | Alive

[oracle@fusionappln states]$/u01/FusionappBase/instance/BIInstance/bin/opmnctl startproc ias-component=coreapplication_obips1


Solution 2: Check the log files,
cd /u01/FusionappBase/instance/BIInstance/diagnostics/logs/OracleBIServerComponent/coreapplication_obis1


tail -f nqserver.log
[2015-04-25T07:07:54.08-05:00] [OracleBIServerComponent] [ERROR:1] [] [] [ecid: 00558hSp5hQ5i^wMwEyWMG0007Vw0000Af,0] [tid: 45fe7940] [nQSError: 43126] Authentication failed: invalid user/password.
[2015-04-25T07:08:01.867-05:00] [OracleBIServerComponent] [ERROR:1] [] [] [ecid: 00558hTJ4po5i^wMwEyWMG0007Vw0000Ao,0] [tid: 462ea940] [nQSError: 13057] Error From BI Security Service: PolicySet Invalid: WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "&(@appliesTo~="WS-Service()")(policysets:global/%)" is queued for later retrieval. WSM-02557 oracle.wsm.policymanager.accessor.BeanAccessor The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "/policies/oracle/no_authentication_service_policy" is queued for later retrieval. . [[


>>>>>There looks to be the problem with boot.properties -> Update the boot.properties in all domains
>>>>>Stop Fusion Application
sh /u01/FusionappBase/fusionapps/applications/lcm/ad/bin/fastartstop.sh -Stop -all -username faadmin -fa_oracle_home /u01/FusionappBase/fusionapps/applications

>>>>>Update boot.properties
1. Find password of FUSION_APPS_PROV_PATCH_APPID from Credential Store.

a. Set ORACLE_HOME to IDM_HOME
b. Run the following command

$ORACLE_HOME/bin/ldapsearch -h -p -D "cn=orcladmin" -w -s base -b "orclCSFKey=basic.credentials,cn=oracle.wsm.security,cn=CredentialStore,cn=FusionDomain,cn=JPSContext,cn=" objectclass=* orclcsfname orclcsfpassword

is the value provided during provisioning for "OPSS Policy Store JPS Root Node". The default is generally fa_jpsroot or FAPolicies


/u01/IDMappBase/products/app/idm/bin/ldapsearch -h fusionappln.net -p 3060 -D "cn=orcladmin" -w Oracle123 -s base -b "orclCSFKey=basic.credentials,cn=oracle.wsm.security,cn=CredentialStore,cn=FusionDomain,cn=JPSContext,cn=FAPolicies" objectclass=* orclcsfname orclcsfpassword


[oracle@fusionappln bin]$ /u01/IDMappBase/products/app/idm/bin/ldapsearch -h fusionappln.net -p 3060 -D "cn=orcladmin" -w Oracle123 -s base -b "orclCSFKey=basic.credentials,cn=oracle.wsm.security,cn=CredentialStore,cn=FusionDomain,cn=JPSContext,cn=FAPolicies" objectclass=* orclcsfname orclcsfpassword
orclCSFKey=basic.credentials,cn=oracle.wsm.security,cn=CredentialStore,cn=FusionDomain,cn=JPSContext,cn=FAPolicies
orclcsfname=FUSION_APPS_PROV_PATCH_APPID
orclcsfpassword=t4mqj2n#Gwboly
[oracle@fusionappln bin]$

2. Modify password in IDStore.
a. Open ODSM and connect to OID
b. Navigate to the user entry: dc=com -> dc=mycompany -> cn=Users -> cn=AppIdUsers -> cn=FUSION_APPS_PROV_PATCH_APPID
b. Navigate to the user entry: dc=net -> dc=lab -> cn=Users -> cn=AppIdUsers -> cn=FUSION_APPS_PROV_PATCH_APPID
c. Go to attributes tab and set the value of userPassword to the value of orclcsfpassword returned in #1.b above.
3. Modify password in boot.properties
a. Set environment:
cd $APPLICATIONS_BASE/fusionapps/wlserver_10.3/server/bin
. ./setWLSenv.sh

cd /u01/FusionappBase/fusionapps/wlserver_10.3/server/bin
. ./setWLSenv.sh
b. Go to each domain directory such as:
cd $APPLICATIONS_BASE/instance/domains//CommonDomain
cd /u01/FusionappBase/instance/domains/fusionappln.net/CommonDomain

c. Run the command:
java weblogic.security.Encrypt
java weblogic.security.Encrypt t4mqj2n#Gwboly
orclcsfname=FUSION_APPS_PROV_PATCH_APPID
orclcsfpassword=t4mqj2n#Gwboly
java weblogic.security.Encrypt t4mqj2n#Gwboly
{AES}D5q8ZxgTe4mRh1a//YImWjY65P0JD83npQr39M5s8Ps=

This will echo the encrypt string that must be replaced in boot.properties
d. Take backup of boot.properties in AdminServer/security folder for CommonDomain
e. Modify password field in boot.properties with the value returned in 3.c above. It should look something similar to below:
f. In case username is also modified, then follow steps 3.a to 3.c to encrypt username and modify in boot.properties. Use below command for the same:
java weblogic.security.Encrypt FUSION_APPS_PROV_PATCH_APPID
{AES}RJdlSbkVCJRftF+TPzzVyYQKsvHPY1nSKKTcOta3dUpHkuk6o0L/z1KGtpv7QdGC

cd servers/AdminServer/security/
vi boot.properties
username={AES}RJdlSbkVCJRftF+TPzzVyYQKsvHPY1nSKKTcOta3dUpHkuk6o0L/z1KGtpv7QdGC
password={AES}D5q8ZxgTe4mRh1a//YImWjY65P0JD83npQr39M5s8Ps=
4. Start WebLogic server (e.g AdminServer) for the problem domain, say CommonDomain using fastartstop command.
5. Repeat steps 3-4 for all Fusion Domain AdminServers and ManagedServers where boot.properties has been modified with a password that does not match with CredentialStore.

BIDomain
[oracle@fusionappln BIDomain]$ java weblogic.security.Encrypt FUSION_APPS_PROV_PATCH_APPID
{AES}2iOG6CnZqkD3tqFQ01pjgB6IyMSUNYw6NLdoJjG/7avZOjg5XP9a4zfcVppvsT/U
[oracle@fusionappln BIDomain]$ java weblogic.security.Encrypt t4mqj2n#Gwboly
{AES}KyCnWPWSG1+fJc0deSBFxDfXFSAPMv0IZlfi0kzVEDA=
[oracle@fusionappln BIDomain]$

SCMDOMAIN
[oracle@fusionappln fusionappln.net]$ cd SCMDomain
[oracle@fusionappln SCMDomain]$ java weblogic.security.Encrypt FUSION_APPS_PROV_PATCH_APPID
{AES}ptXi+T9lOgig3db61RQUPXJw8J6aNSXSkPIMf9QLAeWNsHvVWmtKNyGHWrTCKMw8
[oracle@fusionappln SCMDomain]$ java weblogic.security.Encrypt t4mqj2n#Gwboly
{AES}WgKO3AXtOYn8nIjGKrwiVbSZ0h/KOG2Bbg+rt8ZAdUI=
[oracle@fusionappln SCMDomain]$

ProcurementDomain
[oracle@fusionappln ProcurementDomain]$ java weblogic.security.Encrypt t4mqj2n#Gwboly
{AES}V49k/qUo46rkIW4hhxaWsdccvI6BnUDcqfUEoz0m2K0=
[oracle@fusionappln ProcurementDomain]$ java weblogic.security.Encrypt FUSION_APPS_PROV_PATCH_APPID
{AES}K7QHwvz1gWLRhatKK9JZDFuAG3gZBDLtZmei8nOe9xgREbrVfufxwjSM+lWFE/CW
[oracle@fusionappln ProcurementDomain]$

FinancialDomain
[oracle@fusionappln FinancialDomain]$ java weblogic.security.Encrypt FUSION_APPS_PROV_PATCH_APPID
{AES}3p1OX15L51T9XqjIWGWUuzFOCawD9vfFPId56hEnOSCTaThkV1DtF9l0xa/H9N0T
[oracle@fusionappln FinancialDomain]$ java weblogic.security.Encrypt t4mqj2n#Gwboly
{AES}VD23ijJHs4dcfdYExuE0fKP1xPRpG7fOMGB2qYCGwvU=
[oracle@fusionappln FinancialDomain]$

HCMDomain
[oracle@fusionappln HCMDomain]$ java weblogic.security.Encrypt FUSION_APPS_PROV_PATCH_APPID
{AES}RGTs8Xfq00JI/ncbxiL2DbMMTkTiBE1r04Lf7lyMdU5oIUQHLMKp7dzMQWkTBxBX
[oracle@fusionappln HCMDomain]$ java weblogic.security.Encrypt t4mqj2n#Gwboly
{AES}IilH+HUCL1boXfIVEdR82DLWK1wvqHBsyn9QFfv0PIE=
[oracle@fusionappln HCMDomain]$

ProjectsDomain
[oracle@fusionappln ProjectsDomain]$ java weblogic.security.Encrypt FUSION_APPS_PROV_PATCH_APPID
{AES}mTWXq0JLgtGfRMvN5ZL7i4AMlI++Dx6OdCJcAJSfHL9NDOzm0597WucOjGrCUyM1
[oracle@fusionappln ProjectsDomain]$ java weblogic.security.Encrypt t4mqj2n#Gwboly
{AES}QhXlIXl/LrRHsys0d3tvl10u+OsOxW6e3tb2lkp3VaQ=
[oracle@fusionappln ProjectsDomain]$
CRMDomain
[oracle@fusionappln CRMDomain]$ java weblogic.security.Encrypt FUSION_APPS_PROV_PATCH_APPID
{AES}o6r7+7ma0Iwwc96bbA09bmTrb2FmXnOte4s339NtfzXO1MUA7ENGuCF6VIoWBdk1
[oracle@fusionappln CRMDomain]$ java weblogic.security.Encrypt t4mqj2n#Gwboly
{AES}G54Xit/ke5BZSMwjHYU2Y47Taje2E5RP6OkkabXQbCU=
[oracle@fusionappln CRMDomain]$


Start the application
sh /u01/FusionappBase/fusionapps/applications/lcm/ad/bin/fastartstop.sh -Start -all -username faadmin -fa_oracle_home /u01/FusionappBase/fusionapps/applications -startAdminServer true